Policies & FAQs
Transparent practices and answers to your questions for a confident shopping experience.
Privacy Policy
Data Collection
We collect information to enhance your shopping experience:
- Order details and transaction history
- Shipping and billing addresses
- Device and usage information
- Customer service interactions
Data Protection
Your security is our priority:
- SSL encrypted transactions
- Regular security audits
- Limited employee access
- PCI-DSS compliant payment processing
Returns & Exchanges
Return Policy
- 30-day return window
- Items must be unworn and in original packaging
- Free returns for defective items
- Refund processing within 5 business days
Exchange Process
- Size exchanges available within 14 days
- Color/style exchanges subject to availability
- Pre-paid return shipping label included
- Instant store credit option available
Frequently Asked Questions
We use bank-grade encryption and never store your full payment details. All transactions are processed through PCI-DSS compliant payment gateways.
Contact us within 48 hours of delivery with photos. We'll arrange free return shipping and expedite your replacement.
Standard shipping takes 3-5 business days. Express options are available at checkout with 1-2 day delivery.